Information you share with the rooms
This is separate from the website. When you telephone, email or visit the practice, we collect the information needed to care for your child and to administer the consultation. This typically includes your child's name, date of birth and contact details, the details of the parent or guardian, medical aid membership details, and the clinical information recorded during care.
Health information is treated as special personal information under POPIA. It is used to provide medical care, to keep proper clinical records, to submit medical aid claims, and to meet legal and professional obligations. It is not used for marketing, and it is never sold.
Clinical records are kept confidential in line with POPIA, the Health Professions Council of South Africa's rules and the National Health Act, and are retained for the periods those rules require.